SAMSUNG NZ Complaint
Broken TV - 60" Plasma TV - 60" Samsung Plasma TV
I would like to make a formal complaint about how my claim has been treated so far and about the faulty product.
We purchased our TV in 2013, Model No. PS60E531A6M, Serial No. ZVPW3MTD20013 and even though it is out of Warranty it only lasted 2 years before we had to get the TV fixed in 2015.
Once they replaced the screen in 2015 Dec I asked the Serviceman how long this screen would last and he advised you should be good to go for long, long time. So explain to me how is 1 year a long, long time? As we are still having the very same problem with the screen as last year. On the 3rd of December 2016 our screen would not work where there was no picture but the audio was coming through fine.
Due to a death in our family, I was finally able and free to log a job on the 7th December in the morning ref: 2146518649 and was advised that a Serviceman would call me when they are free to come and look at our TV and was quoted the call out fee etc.
I received NO call back that day so i had to call back again on the 8th and was again transferred to this and that department where i was advised the same thing that someone will be in contact with me.
Surprise surprise today is the 12 of Dec I've still heard nothing from anybody as our TV remains unfixed. So I've called again only to be mucked around by being keep on hold for most of the time. I was on the phone for 36mins and 47secs and was on hold for 32 of those minutes. Most likely hoping I would just hang up and call back.
I'm now feeling completely frustrated to the point that anyone I speak with are just trying to brush my claim away. As a loyal customer to Samsung, where a majority of our devices phones, tablets etc are all Samsung, I'm feeling unfairly treated, the 2 people I spoke with this morning were unhelpful so I wanted to speak with a Supervisior but lo and behold none were available and was advised they will get their Supervisior to call me back. I won't hold by breathe as your 'call back' to your customers is an absolute joke.
I would like my claim and this complaint to be dealt with SERIOUSLY AND URGENTLY as I have said earlier I have been mucked around enough. Enough is enough.
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